Getting started
Do I need to write code to use Nixflex?
Do I need to write code to use Nixflex?
How long does it take to get set up?
How long does it take to get set up?
You can have an agent answering real calls in a few minutes. The Quickstart walks through it end to end.
Do I need my own phone number?
Do I need my own phone number?
Yes — Nixflex is bring-your-own-carrier. Your numbers stay in your own Twilio or Telnyx account, and you connect them to Nixflex. See the Quickstart.
Which carriers are supported?
Which carriers are supported?
Twilio and Telnyx. Everything works the same on either one. See Phone numbers.
Capabilities
Can it handle both inbound and outbound calls?
Can it handle both inbound and outbound calls?
Yes — the same agent handles inbound calls and outbound calls.
Can one number do voice and text?
Can one number do voice and text?
Yes. The same number is a call agent and an SMS agent — when someone texts, your AI replies automatically. See SMS agent.
Can the agent book appointments?
Can the agent book appointments?
Yes, when you connect a calendar. The agent checks availability and books live during the call. See Cal.com or Google Calendar.
What languages are supported?
What languages are supported?
Fifteen languages, with automatic switching across ten of them. Arabic, Hebrew, Korean, Chinese, and Polish are fully supported but the agent must be locked to them. See Languages.
Can visitors talk to the agent on my website?
Can visitors talk to the agent on my website?
Yes — add the web agent for voice and chat in the browser, no phone number needed. See Web agent.
Pricing and billing
How much does it cost?
How much does it cost?
Voice is a flat $0.08 per minute. Numbers with Live Monitor enabled bill inbound minutes at $0.09, and web calls bill at $0.09 per minute. Web chat is $0.01 per message. Full detail on the Pricing page.
Are there setup fees or monthly minimums?
Are there setup fees or monthly minimums?
No setup fees, no monthly minimums, and no per-feature charges. See Pricing.
How does billing work?
How does billing work?
Pay-as-you-go from a credit balance you top up (minimum $5), with optional auto-top-up so you never run out mid-call. See Pricing.
What do I pay my carrier directly?
What do I pay my carrier directly?
Phone numbers, carrier voice minutes, and SMS messages are billed by your own Twilio or Telnyx account — Nixflex never marks them up. See Pricing.