Overview
Live monitoring lets an authorised listener hear a live call on a number and, in later stages, take over the call. This is controlled per phone number and is off by default. Turning it on does not change how calls behave on its own — it only marks the number as eligible for monitoring. The actual listen and take-over features consume this flag.Monitoring is off by default. A number with monitoring off behaves exactly as a normal call.
Turn monitoring on or off
The phone number in E.164 format (for example
+447446466847), passed in the URL.true to enable monitoring, false to disable it.Check the current state
Returns whether monitoring is currently on for the number.Reset to off
Disables monitoring and returns the number to its default state.Notes
- The number must belong to your account (matched on your API key). A number you do not own returns
404. - This setting is stored on the phone number itself, so it persists across calls until you change it.
- Enabling monitoring alone does not start listening — it makes the number eligible. See the monitoring guide for how to listen and take over.